SDGE has a nice webpage where one can track energy use from day to day (and even hour to hour for electricity) usually accurate and complete up through the preceding day. One of the included features is an estimate of what the monthly bill might be, based on current numbers. It used to be pretty accurate, but something has changed. Today's numbers --
You are 14 days into your billing cycle.
Estimated Cost to Date $49.92
Forecasted Bill this Month $52 - $87
Anyone who has passed 6th-grade arithmetic can see that last number is way off, nothing like the excellent estimates provided in the past.
So I thought I would do SDGE a favor by reporting the problem - then I found another problem. There is a "Chat" page where allegedly anyone can converse with a real person at SDGE. In order to initiate a Chat, one must first enter a name, email address, and phone number - except then I enter a phone number in the phone number block it responds with an alert -- "Only numbers can be used in this field". Fancy that. I tried reformatting the number several ways without success, so I backed up through the webpage and found a phone number I could call. That led to 2 menus with no appropriate options - "representative" - 10 minutes of "Your call is important to us" - then I finally got through and related what I had found to a bored-sounding operator - "Yes we made some changes last week. I will pass this on to our analysts".
She probably thinks I am an old fogey with nothing better to do than complain to the power company.