My kid's club requires us to purchase jerseys through Soccerloco online. I submitted my jersey order and was charged for the order over 5, now close to 6 weeks ago. Two weeks after I submitted my order, I called and the company said the jerseys were in but they were in line for "production" (i.e., waiting to have logos ironed on) and that it takes up to 4 weeks to get team orders processed. I called last Wednesday, which was after the 4 week wait time, and waited over an hour to speak to a rep. The rep's response was to wait another week and half. I called yesterday and now they are no longer taking calls at all. The automated messages that they are working to fulfill orders. Same automated response with email. If you check the Yelp reviews, you'll find that other people are having the same issues and that these issues have occurred for years.
Yet, clubs and rec leagues continue to do business with them, while there are local stores or even national online retailers available, such as Soccer.com, that can process orders more quickly and have better customer response. And despite these constant issues, Soccerloco has not made any changes to help address them (e.g., hiring seasonal staff to process orders right before league starts, hiring third parties to process orders, paying retail employees to process orders/answer online order inquiries).
So, making complaints on Yelp won't change anything because parents are still forced to buy gear through that website. You can't cancel your order because your kid still needs the jerseys, so you're stuck waiting. Filing a complaint with the BBB, FTC or state or local consumer protection agencies also won't provide immediate help with at least getting a response from the company.
The most frustrating part about this is the inability of now being able to call the company directly. Has anybody had any luck getting their orders processed or even a response from the company this week? Any tips?
Yet, clubs and rec leagues continue to do business with them, while there are local stores or even national online retailers available, such as Soccer.com, that can process orders more quickly and have better customer response. And despite these constant issues, Soccerloco has not made any changes to help address them (e.g., hiring seasonal staff to process orders right before league starts, hiring third parties to process orders, paying retail employees to process orders/answer online order inquiries).
So, making complaints on Yelp won't change anything because parents are still forced to buy gear through that website. You can't cancel your order because your kid still needs the jerseys, so you're stuck waiting. Filing a complaint with the BBB, FTC or state or local consumer protection agencies also won't provide immediate help with at least getting a response from the company.
The most frustrating part about this is the inability of now being able to call the company directly. Has anybody had any luck getting their orders processed or even a response from the company this week? Any tips?