what would you do.....

sandshark said:
Could you imagine that attitude coming from an employee at Walmart or any other place of business!? This is simply because his customers are voicing their concern for poor service and not getting what they paid for. Is he going to refund everyone a % of the sign up fee's, tournament fee's, uni form fee's along % refund for not getting the product they were sold? HELL NO he is not planing on refunding anyone for anything. Another example of people accepting this as OK in business, it is not OK in the real world! And what kind of example is this to the kids on the team? It is wrong in anyway you look at it. BAD EXAMPLE of customer serive from all involved.
Click to expand...
So parents want customer service for youth sports now along with equal playing time and trophys for all?

Is the coach and club at fault here? Sure, but why don't we put the blame down the midde to be fair. I'm sure the bitching from some of these parents is what provked the email in the first place.

Sometimes just like in bussiness you need to know when to walk away and stop letting $$$$ & cents make it an emotional decision.
 
soccerparent1 said:
It is always coaching conflicts and he picks his favorite team (he has 3 teams). He feels the girls are old enough to coach themselves, so he doesn’t bother to find a coach to cover, I personally think he doesn’t want to ask anyone to cover his games because he might have to compensate them (?) I guess if my Dd is old enough to coach herself why am I paying him. He’s fairly young and coaching is his only source of income.
Click to expand...

I think I see your problem.
 
Frank said:
You also don't let your customers run your business or the inmates run the Asylum. Two sides to every story. I'm sure the coach missing games or being late wasn't because he is off surfing. probably at another team or something. Every coach has multiple teams and has conflicts. Sounds like 1 game he had his manager fill in and another made it there but was a little late. In the world of club soccer those are so low on the list of things to be upset about as a parent.

I still think if the players are in to being on the team damn what the parents think at U17. keep writing your check.
Click to expand...

Frank
Your wrong, your customers are your business! And if you have more than one customer with the same complaint you need to really take a hard look at why this is happening. I'm guessing the only issue is not this coach being late? I will also say if this is the only issue this coach has had and this is his response to his customers complaining he also has some deep issues he needs to get a grip on, do you think if it really was only two issues of parents complaining this is the correct reaction? "My ship, go away, here is your kids card" REALLY does that sound like good customer service?

Dead Poo
The coach got tired of parents (as in plural) talking behind his back? Well again if he has several parents picking on him he should pull his head out of his ass and figure out why he has so many talking behind his back.
Now if he has one parent riding his ass full time and literally starting crap all over the team, then YA tell that cancer to take a hike!
 
Chalklines said:
So parents want customer service for youth sports now along with equal playing time and trophys for all?

Is the coach and club at fault here? Sure, but why don't we put the blame down the midde to be fair. I'm sure the bitching from some of these parents is what provked the email in the first place.

Sometimes just like in bussiness you need to know when to walk away and stop letting $$$$ & cents make it an emotional decision.
Click to expand...

Oh ha ha no way do I think all players deserve equal playing time or trophies.
RE: Is the company/club and its employee at fault, hell yes it is, when people are paying you for a service you don't get to split "the blame" that is why they hired your club to provide a professional coach to train their children. When you accept their payment for your services you now become the responsible professional expected to provide the product promised. You don't get to keep the money and split the blame! WTH are you thinking? So lets say..Ok split the blame and return 1/2 the fee's, think that will work on the 50/50 split?
And trust me non of these parents are considering the money as the factor for their passion when dealing with the issues, coaches and club, they are parents trying to deal with the fact they think their child is being unfairly treated! Its the clubs that put the money before the children!
 
Been in this situation with a team. In our case it was one or two parents that started the conversations to stir the pot with other parents and once they swayed enough people, the pressure was put on the "others" . It was put out there as "all of us are going to move and 'we' wanted to let you know so that 'you' can be part of 'our' team. blah , blah , blah.... 'we will be better ' ....'you won't have to deal with ***'..... we will have this .....It is always better. In the end you realize who started the commotion and suddenly they are the new fave of the coach, probably the 'new manager', always in the coaches ear and little joey is the "new " starting forward. You find out the new coach that been working with Joey for the past 6 months privately because of all the 'dysfunction' at the old club. I would say talk to the coach as a group sounds like he / she need to get some stuff off his chest, forget the DOC they are always going to protect the brand. It sounds like 2/3 of the team also needs to say something. They should man up and if they have something to say about something or someone say it to their face. then finally , 1/3 can see who they believe. If it seems like it may be a bit more hostile meet in a public space. Good luck . support your kid is guess is the best advice. maybe the kids need to decide what they want that is the ultimate driver in this case .
 
Sounds like the coach has rabbit ears. Don't be such a P***y. Just do your job. My DD was on a team and the parents were losing their minds even though he said at the pre season meeting they would lose most of their games. They wanted a meeting. He didn't get mad he simply said I don't do parent meetings if anyone has issue ill talk to them. Thats how it was. Nobody said a word after that. You coach kids you manage parents
 
soccerparent1 said:
Our DD plays U17 for a fairly large club in So Cal. Today we receive this message from our coach:

"Hello parents. I am writing to inform you I do not appreciate the talking behind me back asking for me to be fired. The team just won league and I'll let you know right now this is my ship and I'm in charge. I will not be inviting some of you back after high school season. If you don't like what's going on you can collect your card at practice and be gone and that's the end of it. I'm over the constant complaining and whining when the girls are doing well. So having said that I want to reiterate I am the coach and in charge and if you don't like it then leave. Cards will be at practice Tuesday for those who want"

Parents are annoyed because he didn't show up for 2 games during league play (had E-licensed manager sit on bench and do subs) and yesterday during SCDSL playoffs, was 13 minutes late and had player cards with him. He kicked off the mangers daughter 3 weeks ago, so we didn't even have a manager to start the game. Our girls were upset/nervous, etc. because they didn't know where he was and of course did not play to their potential. Since it is the beginning of high school season it will be hard to find a new team prior to National Cup tie....
Click to expand...

I agree with almost everyone on this thread saying you should just have a couple of these girls come together, and in a way, call his bluff. If they truly want to have a good season, looking to continue playing, etc, it won't be hard to find a new team to support them. They are in an considerably unhealthy environment for the soccer state of mind where they don't know what's going on, they come to practice not knowing if they will be "kicked off" that day, they don't know what their coach is going to do - - all bad. For someone seeming to be claiming to be in such an unprofessional position that it exhausts him - because the relationship b/t a player, parent, coach, and club is and should be professional -- he has acted very immaturely in calling out parents, basically saying "I'm tired of this", texting out the message instead of calling together a meeting, and like mentioned before, forgetting the relationship b/t you and him and that you the parents pay him. It seems to me that he thinks that you are paying to have him coach and that he is such a high level coach when in reality you are paying for your daughter to have A coach, to play at A club, and to have exposure and get better. Independent of him. Wouldn't want my kid in that position with a coach that has shown his colors in what looks to me like a tantrum of someone unable to handle conflict or opposition.
 
At u17, just let your DD finish the season with her friends. If it's a winning team and you just have state cup then just let it go. Why are parents complaining if the team is winning and he missed a few games? That happens often with coaches that have 2 teams.
 
U17. This seems like the end of the line isn’t it?

Fall season is over. HS is underway. If you got your value from summer tourneys and fall, what are you hanging around for? National Cup?

Time to go. If these kids aren’t playing college, maybe This is the harsh end of their run.

Best thing to do with this coach is to take the future income away. If all of you want to play, take your group to a new club and get a new coach.
 
so few issues. A) People talking behind people's backs. Dont do it. Be direct. Dont like something tell them. Dont be an ass, dont be demanding, just have a conversation. I think people have lost the ability to hold conversations with the advent of tech. Which brings up the other avenue - text. if you are not one to talk in person, text or email. B)If someone is missing games or late, ask why? Coaches should tell you why. Coaches often have multiple teams and tons of conflict. Coaches should also address the team at the beginning of the season about the conflicts. At 17 the team shouldnt need to be puppeted to play at their highest potential - even at u13 kids shouldnt be joysticked. C) Satellite Club - They typically dont care other than kids are signing up and they have numbers. Hard to get really good coaches at these satellites. These coaches usually have been through a few clubs and use the club to fill-in work. They probably coach HS/College or have other teams somewhere. Thus you are not the priority.

I know parents hate when a coach misses a game, but the Club sets the schedule. They should know if a coach has multiple team. Even when they do, and try to accommodate, games overlap. Seen entire groups of kids move over to other places. Seeing it with two teams currently - to the point where the kids are willing to sit out state/national cup to move. Main thing is to keep the kids happy. If they are not happy, time to move.
 
Josep said:
U17. This seems like the end of the line isn’t it?

Fall season is over. HS is underway. If you got your value from summer tourneys and fall, what are you hanging around for? National Cup?

Time to go. If these kids aren’t playing college, maybe This is the harsh end of their run.

Best thing to do with this coach is to take the future income away. If all of you want to play, take your group to a new club and get a new coach.
Click to expand...
if the guy is that mad, ask for a clean release.
 
You must log in or register to reply here.
Back
Top