Do ref complaints matter?

[Just a Parent]

"We" the paying customer need to start holding our Clubs responsible for the quality of officiating at our home games. Anyone can take a weekend course and watch a couple of videos on the internet (while doing something else) and become a "Referee".
Clubs are just submitting a need to their associations and the associations are just filling spots, no quality assurance, no process improvement, just bodies, and sometimes not even that.
Where is the emphasis to provide a quality product?

I applaud the ref's that work to improve their knowledge of the game, unfortunately you are in the minority.

In the end, it's just youth soccer and not personal.

I'm sorry, you got the customer part wrong. The player is the ustomer.

 

[Just a Parent]

According to what I've heard from quite a few coaches, ref complaints don't matter. I think the most common response I've heard is that its a "waste of time". Why? I can only guess because there is a shortage of refs and probably because the associations either don't have, or aren't interested in devoting, the resources to investigating ref complaints. But really is that any different to complaints about coaches? We've all seen the refs and coaches that have no business being on the pitch, but there they are week-to-week...year to year despite complaints. Club soccer is not a customer oriented business, in fact, I don't think I've seen a business that complains about or ignores its customers more than the "service providers" within club soccer. But, hey these are 1st world problems and we love to watch our kids play.

Most coaches do not know how or what to complain about or even who to complain to. They hide their ignorance by making up stories.