So parents want customer service for youth sports now along with equal playing time and trophys for all? Is the coach and club at fault here? Sure, but why don't we put the blame down the midde to be fair. I'm sure the bitching from some of these parents is what provked the email in the first place. Sometimes just like in bussiness you need to know when to walk away and stop letting $$$$ & cents make it an emotional decision.